Despite its shiny shiny new terminal, London heathrow had been branded as the worst in Europe by Don Langford, head of customer services Europe for American Airlines.
According to a report
in today's Guardian of London, the executive with the world's largest airline has has said the overcrowded airport was no longer bursting at the seams because "the seams have burst".
He went on, "I would have to say that Heathrow is in many ways the worst of all the airports that my company flies to in Europe," he said in an interview with the BBC. Langford added that the airline's Terminal 3 base was "a bit of a dump" while the airport was "trying to put 10 pounds of sugar in a five-pound bag".
He then went on (and remember AA is a direct rival of BA) : "It has suffered from lack of investment over a period of time. If you look at the fabric of the building, if you look at where customers check in - missing light bulbs, duct tape on the floor."
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